CoolDrive iShop
CoolDrive iShop is a fully functional product search and ordering facility...
CoolDrive iShop Frequently Asked Questions
What is CoolDrive iShop?
CoolDrive iShop is a fully featured Internet-based ordering system. Some of the feature of CoolDrive iShop include real-time pricing, stock availability and order tracking, as well as a full search function by part number or specification or by vehicle type.
Is CoolDrive iShop real-time?
Yes. CoolDrive iShop displays your current pricing in real time, taking into account volume discounts that may be applicable. The web site also shows stock availability in your local warehouse, and other warehouses across Australia should your local warehouse be out of stock. Any pricing updates are handled within our back-end ERP system and is reflected in real time within CoolDrive iShop. Therefore when a change is made within our back-end ERP it is automatically changed within CoolDrive iShop.
Is there a cost involved to set up CoolDrive iShop?
No, there are no purchase or installation costs required for CoolDrive iShop. All you need is a personal computer with access to the Internet and a Java-enabled browser (Microsoft Internet Explorer v5.5 (or higher).
How do I register for CoolDrive iShop?
Access to CoolDrive iShop is available to all account holders at CoolDrive Distribution, however we require that you complete an application form and agree to abide by the Terms and Conditions of Use.
Is CoolDrive iShop secure?
Yes. In addition to an individual login name, password and account number, CoolDrive iShop uses the highest level of commercially available security and our Digital Certificate is registered with Verisign. We have two separate firewalls: one for our back-end ERP system and one for our Internet ordering system CoolDrive iShop. The back end's firewall setup prevents any incoming traffic except for FTP which is isolated from the EPR. Our web site includes a sophisticated firewall set up to ensure its protection and integrity. We take security issues very seriously and we recommend that new CoolDrive iShop users change their password first time they log in. This ensures your complete security. In addition, CoolDrive iShop provides full history of your orders, online tracking and customised management reports that make any potential fraud easily identifiable. Also, CoolDrive iShop users cannot override delivery address without special authority to do so.
How fast is CoolDrive iShop?
The speed of your CoolDrive iShop session depends on a number of factors, e.g. the speed of your Internet connection; network/PC configuration; browser settings, Internet traffic and server load, etc. Being a true real-time system can potentially affect performance at peak times. We take this challenge very seriously and make everything possible to ensure that our system is capable of handling growing volumes of traffic.
Can I check pricing without placing an order?
Yes. You can see your prices in Catalogue Search and Browse. Also you can use the “Check price & Availability” button on the Blank Form screen.
Why does CoolDrive iShop time out after a certain time?
This is an additional security feature of CoolDrive iShop. Inactive sessions will expire after a specified period of time.
What Internet browser should I be using for Order Point?
A modern Java-capable browser, e.g. Microsoft Internet Explorer v4.0 (or higher) or Netscape Navigator v4.5 (or higher).
Can I control spending using Order Point?
Yes. Each user has a purchase limit per order, in addition to the credit limits per Cost Centre and Bill-To.
Where can I find my password if I forget it?
On the log on screen next to your password there is a link “forgotten your password”, click on this link and type in your user name and account number and then click on request password. An email will then be sent to you advising you of your password.
Can I use my username as my password?
No, due to security CoolDrive iShop will not allow you to have the same username and password.
How can I change my password?
Once you have logged onto CoolDrive iShop you can change your password under My Details. Enter in your old password and new password twice and then click on update my details.
How can I print an order?
You can print an order before placing your order in shopping cart. If you have already placed your order you can print by going into Order Tracking and open the order by clicking on view and then click on print order button.
Can I continue adding to my order over a period of time?
Yes, you can start your order and add to the order over a period of time; clicking on Suspend Order to save your order can do this. To add to the order you need to go into Order Tracking and click on the reference number to view the order then click on reactivate order, this will allow you to add to your order. You can place your order or click on suspend order again if you wish to add more later. We do recommend that you only have an order on hold for 7 days, as our system will automatically delete any orders not placed.
What happens if CoolDrive iShop doesn’t recognise a particular item code?
There are two options available. First you can go to catalogue search and type in a brief description to find the correct code. You can also contact our local office and ask Customer Service to verify the number as some products may have been discontinued. I haven’t received my order confirmation email If you normally receive emails, this means the order hasn’t been placed. To place your order log onto CoolDrive iShop and go to Checkout.
Can I add to an order if I have already sent it?
Yes, as long as the order status doesn’t say the order has been printed in our warehouse you can reclaim the order.
How can I change my delivery address?
If you have requested permission to change your delivery address when completing the CoolDrive iShop Application Form then when you place the order by clicking on Checkout, under delivery details you will have the ability to change the address for that particular order.
Can I change my username?
No, a username cannot be changed. If you are unhappy with your username you can let the Helpdesk know and they can assign you with a new log in with a different username.
I need to change my email address
Your email address can be changed online. Once you have logged into CoolDrive iShop, click on ‘My Details’, situated on the toolbar under the CoolDrive iShop logo. Within this section your personal details can be changed.
I need to use my own series of order numbers.
You can use your own order number by typing over the reference number CoolDrive iShop allocates and then click on ‘Update Reference’ and your own reference number will be retained.
Can anyone else use my log in?
Your log in is as secure as you allow it to be. If you don’t want any one else using your log in then don’t give your details to anyone else. Some companies have one log in to do all their orders while other companies like each user to have their own log in.
I am trying to order an item but it comes up ‘cannot be supplied’
Some products are restricted as to who can buy them. If the message ‘item cannot be supplied’ comes up it means we have put a block on that item and it cannot be purchased.
I can’t locate an item in catalogue search
The on line catalogue may not be exhaustive, or some details may be incorrect. We suggest that if you cannot locate an item using the on line search, try the printed catalogue and/or call your local branch.
You can direct any other enquireies regarding CoolDrive iShop to your local CoolDrive Distribution branch. You’ll find them at http://www.cooldrive.com.au/company-locations.html, or contact the Help Desk.
